ROLE OF SERVANT LEADERSHIP IN ACHIEVING AND DEVELOPING EMPLOYEE’S CAREER SATISFACTION AND INTENTION TO REMAIN WITH THE ORGANIZATION: AN EMPIRICAL STUDY OF TOURIST COMPANIES IN ERBIL CITY, KURDISTAN REGION OF IRAQ.

Zana Majed Sadq, Dalia Khalid Faeq, Daroon Abdulla

Abstract


This paper aims to study the role of servant leadership in achieving along with developing employee’s career satisfaction and intention to continue with the organization in the tourist companies in Iraqi Kurdistan Region the city of Erbil. This paper has find out that there is a positive correlation and significant effect of servant leadership on career satisfaction along with employee’s intention to continue with the organization. This paper provides a set of recommendations, based on the findings, such as organizations have to make sure that all managers and supervisors are obliged to the style of servant leadership. This would play an important role in rising the degree of job satisfaction of workers and the purpose of remaining with the company.


References


Abdulla, D.F. (2019). Enlightened Leadership behaviors and its role in effective management of organizational crisis: An analytical study of the views of a sample of Staffs in the presidency of Sulaimani University. The Scientific Journal of Cihan University – Sulaimanyia, 3(1): 194-214.

Abdullah, K.M., Mustafa, H.A., Othman, B., & Sadq, Z.M. (2020). The Impact of Information System on Improving Academic Staff Performance of Colleges and Institutes – a Case of Erbil Polytechnic University, Journal of Xi'an University of Architecture & Technology, 12(4): 292-304. DOI: 10.37896/JXAT12.04/775.

Ahmed, B.S., Sadq, Z.M. and Omer, S.O. (2017). The Role of Organizational Support in Promoting Creative Direction. Iraqi Administrative Sciences Journal. 1(2): 335-360.

Ali, M.A., Omer, S.O. & Sadq, Z.M. (2018). The Role of Information System Efficiency Human Resources in the Strategic Practices of Human Resources Management. Iraqi Administrative Sciences Journal. 2(2): 219-233.

Aljaf, N. and Sadq, Z.M. (2015). The Impact of Employee Motivation on Organisational Performance. An Empirical Study at Hayat University-Erbil/Iraq. Journal for Studies in Management and Planning. 1(10): 83-93.

Bambale, A. J. (2014). Relationship between Servant Leadership and Organizational Citizenship Behaviors: Review of literature and future research directions. Journal of Marketing and Management, 5 (1), 1-16.

Bouzari, M., & Karatepe, O. M. (2017). Test of a mediation model of psychological capital among hotel salespeople. International Journal of Contemporary Hospitality Management.

Coetzer, M. F., Bussin, M., & Geldenhuys, M. (2017). The functions of a servant leader. Administrative Sciences, 7(1), 5.

Deery, M., & Jago, L. (2015). Revisiting talent management, work-life balance and retention strategies. International Journal of Contemporary Hospitality Management.

Greenhaus, J. H., Parasuraman, S., & Wormley, W. M. (1990). Effects of race on organizational experiences, job performance evaluations, and career outcomes. Academy of management Journal, 33(1), 64-86.

Greenleaf, R. K. (1977). Servant Leadership: A Journey into The Nature of Legitimate Power and Greatness. Mahwah, NJ: Paulist Press.

Hoch, J. E., Bommer, W. H., Dulebohn, J. H., & Wu, D. (2018). Do ethical, authentic, and servant leadership explain variance above and beyond transformational leadership? A meta-analysis. Journal of Management, 44(2), 501-529.

Hom, P. J., Lee, T. W., Shaw, J. D., & Hausknecht, J. P. (2017). One hundred years of employee turnover theory and research. Journal of Applied Psychology, 102(3),530-545. doi: 10.1037/apl0000103

Karatepe, O. M. (2013). High‐performance work practices, work social support and their effects on job embeddedness and turnover intentions. International Journal of Contemporary Hospitality Management.

Karatepe, O. M., Ozturk, A., & Kim, T. T. (2019). Servant leadership, organisational trust, and bank employee outcomes. The Service Industries Journal, 39(2), 86-108.

Kehoe, R. R., & Wright, P. M. (2013). The impact of high-performance human resource practices on employees’ attitudes and behaviors. Journal of management, 39(2), 366-391.

Ling, Q., Liu, F., & Wu, X. (2017). Servant versus authentic leadership: Assessing effectiveness in China’s hospitality industry. Cornell Hospitality Quarterly, 58(1), 53–68

Lytle, R. S., Hom, P. W., & Mokwa, M. P. (1998). SERV∗ OR: A managerial measure of organizational service-orientation. Journal of Retailing, 74(4), 455-489.

Mala, H.M., Ahmed, B.S., & Sadq, Z.M. (2017). Organizational Institutional Effectiveness through Transformational Leadership, Qalaai Zanist Journal, 2(3): 128-150, DOI: 10.25212/lfu.qzj.2.3.07.

Mohammedamin, S.I., Sadq, Z.M, & Othman, W.M. (2018). The Relationship Between Social Capital and Quality of Work Life and their Impact on Strategies to Enhance Employment Intolerance A Survey Study of the Views of a Sample of Teaching Staff at Nulj University in Erbil City. Zanco Journal of Humanity Sciences. 22(3): 156-176. Doi: 10.21271/zjhs.22.3.9.

Oliveira, M. Z. D., Natividade, J. C., Assis, R. S. D., & Mambrini, N. S. B. (2019). Performance, satisfaction and intention to remain in organizations: individual to contextual predictors. Trends in Psychology, 27(2), 549-567.

Omer, S.O., Sadq, Z.M., & Ahmed, S.A. (2017). The Role of Strategic Leadership Practices in Enhancing the Level of Organizational Performance. Zanco Journal of Humanity Sciences, 21(5): 220-238.DOI: 10.21271/zjhs.21.5.14.

Othman, B., Khatab, J.J., Esmaeel, E.S., Mustafa, H.A., and Sadq, Z.M. (2020). The Influence of Total Quality Management on Competitive Advantage towards Bank Organizations: Evidence from Erbil/Iraq, International Journal of Psychosocial Rehabilitation, 24(5): 3427- 3439. DOI: 10.37200/I JPR/V24I5/PR202053.

Parasuraman, S., Purohit, Y.S., Godshalk, V.M. and Beutell, N.J. (1996), “Work and family variables entrepreneurial career success and psychological well-being”, Journal of Vocational Behavior, Vol. 48, No. 3, pp. 275-300

Rahim, N. B., & Siti-Rohaida, M. Z. (2015). Career satisfaction and psychological well-being among professional engineers in Malaysia: The effect of career goal development. Asian Academy of Management Journal, 20(2), 127.

Sadq Z.M. (2019). The Role of Leadership Soft Skills in Promoting the Learning Entrepreneurship. Journal of Process Management. New Technologies. 7(1): 31-48. DOI: 10.5937/jouproman7-20122.

Sadq, Z.M., Khorsheed, R.K., Mohammed, H.O., and Othman, B. (2020).The Effect of Administrative Leadership on Achieving Business Success Strategies (The Case of Lebanese French University). International Journal of Advanced Science and Technology, 29(2), 3095-3102.

Van Dierendonck, D. (2011). Servant leadership: A review and synthesis. Journal of management, 37(4), 1228-1261.

Wali, A.I., Omer, S.O. and Sadq, Z.M. (2016). The Role of Human Resource Development Strategies on Capabilities of Strategic Innovation (An Empirical Study at Akre Technical Institute/Kurdistan Region- Iraq). International Journal of Humanities and Cultural Studies. 3(1): 1453-1474.

Yavas, U., Karatepe, O. M., & Babakus, E. (2018). Does positive affectivity moderate the effect of burnout on job outcomes? An empirical investigation among hotel employees. Journal of Human Resources in Hospitality & Tourism, 17(3), 360-374.

Yukl, G. (2010). Leadership in Organizations. (7th ed.) New Jersey: Prentice Hall.

Faeq, D.K., Ismail, Z.N., & Sadq, Z.M. (2020) The Role of Body Language on Achieving Customer Satisfaction (An empirical study of consumers' perspectives of electronic devices in the commercial centers of Sulaymaniyah Governorate - Kurdistan Region / Iraq), , International Journal on Humanities and Social Sciences, (16): 117-129. DOI: 10.33193/IJoHSS.16.2020.150.


Full Text: PDF

Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 License.