IMPACT OF FLEXIBLE WORKING ARRANGEMENTS ON EMPLOYEE SATISFACTION WITHIN THE IT SECTOR IN BOSNIA AND HERZEGOVINA

Dina Siber, Ermin Cero

Abstract


In response to the dynamic shifts in the contemporary work landscape, organizations are strategically leveraging Flexible Working Arrangements (FWAs) to optimize employee satisfaction and retain top-tier talent. This study delves into the impact of FWAs, including remote work, hybrid models, and flexible working hours, on employee satisfaction within Bosnia and Herzegovina's Information Technology (IT) sector. Employing a quantitative approach, the survey of 122 IT professionals reveals a substantial positive correlation between FWAs and employee satisfaction. Respondents highlight enhancements in work-life balance, heightened productivity, and increased job satisfaction as key outcomes. The study contributes theoretically by advancing the understanding of FWAs in the dynamic IT sector and offers practical insights for IT companies in Bosnia and Herzegovina. Emphasizing the strategic importance of judicious FWA implementation aligned with organizational goals, the study advocates continuous adaptation based on feedback and best practices. The findings of this study extend beyond the IT sector, providing valuable insights for academia and industry, enriching the discourse on contemporary work arrangements, and guiding organizations toward fostering conducive work environments.

Keywords


Flexible working arrangement, employee satisfaction, remote work, hybrid work, flexible working hours, Information technology (IT)

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