A COMPARATIVE ANALYSIS REGARDING THE DEGREE OF SATISFACTION OF THE SERVICES GIVEN BY THE PUBLIC AND PRIVATE CARE HOMES FOR THE ELDERLY
Abstract
In the context of economic and social realities of our country, more and more elderly choose to spend the last years of his life in homes for the elderly. Reasons for choosing this path are many, but the most important is the lack of support and the need for personal care companions. These two reasons were cited by the elderly from the study, adding that they do not want to be a burden for their children. One of the problems encountered when an elderly person decides to enter a home is the dilemma of choosing a public or private care home. In these circumstances, the present study aims to present the public-private comparative perspective, the realities of the homes of the elderly both in terms of material and human conditions and the satisfaction of the beneficiaries of these homes.
Keywords
References
Applebaum R. A., Straker, J. K., & Geron, (2000) S. M., Satisfaction surveys in long-term care. New York: Springer.
Buelow J. R., Fee, F. A. (2000) Perceptions of care and satisfaction in assisted living facilities. Health Marketing Quarterly, 17(3), pp. 13–25.
Cadotte, E., Woodruff, R., Jenkins, R. (1987), Expectations and norms in models of consumer satisfaction. Journal of Marketing Research, 24, pp. 305–314.
Cardozo, R. (1965). An experimental study of customer effort, expectation, and satisfaction. Journal of Marketing Research, 2(8), 244-249.
Mitchell, J. M., & Kemp, B. J. (2000) Quality of life in assisted living homes: A multidimensional analysis. Journal of Gerontology: Psychological Sciences, 55B, pp.117–127.
Muntean , A., Sagebiel, J., (2007) Practici în asistența socială, România și Germania, Polirom, Iași, pp.41-49.
Oliver, R. (1980). Theoretical bases of consumer satisfaction research: Review, critique, and future direction. In C. Lamb& P. Dunne (Eds.), Theoretical Developments in Marketing pp. 206-210. Chicago: American Marketing Association.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49(Fall), 41–50.
Kane, R. L., & Kane, R. A., (2001) What older people want from long-term care, and how they can get it. Health Affairs, 20(6), pp. 114–127.
Woodside A, Nielson R, Walters F, Muller G. (1988) Preference segmentation of health care services: The old-fashioned, value conscious, affluents, and professional want-it-all. Health Care Marketing; 8(2):1424.
*** Government Decision no. 23/2010 regarding the approval of cost standards for social services.
*** Law no. 17/ 06.03.2000 regarding social assistance for the elderly.
*** Government Ordinance no. 68/2003 on social services.
*** Government Decision no. 886/05.10.2003 regarding the approval of the National Grid needs assessment of older people.
*** Order no. 246/27.03.2006 approving minimum quality standards for home care services for the elderly and residential homes for the elderly.
This work is licensed under a Creative Commons Attribution 3.0 License.