Lukas Stepanek, Roman Urban


This article discusses the characteristics of the “Insurance Business 2000” project that unites the academic doctrine both with reality and the relating construction of the most significant forms, non-traditional services and new relations used by some banking houses. The article objective is to point out various organisational innovations and project conclusions that may be applied in real life, mainly at the interface between central operation (insurance company) and external service.


Insurance, banking, management, organization, sales


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