People is the more important resource for any organization, flexibility is a highly desirable attribute for all companies; organizational flexibility is possible through people. This paper reports about the relationship between human resources management and organizational performance that can be upgraded by getting flexibility. The study was made in two main phases, first, a literature review looking for the state of the art about human resources management and organizational flexibility. Second, using affinity diagram, the relationship between these and the company performance was identified, for summarized in a conceptual proposal. The study conclude that companies can get high performance using the human resources management to be flexible.


Affinity diagram; flexibility, human resources management; organization; performance


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